ACL RD-TEC 1.0 Summarization of W06-0706
Paper Title:
AUTOMATING HELP-DESK RESPONSES: A COMPARATIVE STUDY OF INFORMATION-GATHERING APPROACHES
AUTOMATING HELP-DESK RESPONSES: A COMPARATIVE STUDY OF INFORMATION-GATHERING APPROACHES
Authors: Yuval Marom and Ingrid Zukerman
Primarily assigned technology terms:
- 10-fold validation procedure
- answer prediction
- answer retrieval
- automated process
- automatic evaluation
- automatic evaluation method
- classi cation
- clustering
- computational linguistics
- document retrieval
- document-level answer retrieval
- feature extraction
- hybrid method
- indexing
- information gathering
- information retrieval
- information-gathering
- internet
- matching
- multi-document summarization
- operating system
- processing
- query-relevant summarization
- question answering
- question-answering
- questionanswering
- repair
- retrieval method
- retrieval system
- selection mechanism
- sentence prediction
- sentence retrieval
- summarization
- support vector machine
- synthesis
- validation
Other assigned terms:
- ambiguity
- approach
- association for computational linguistics
- bigram
- candidate answer
- case
- cluster
- clusters
- cohesion
- comparative study
- composition
- cosine similarity
- device
- dialogues
- dimensionality
- document
- entropy
- evaluation method
- f-score
- fact
- feature
- generation
- help-desk
- imperative sentence
- implementation
- lemma
- linguistics
- main clause
- measure
- measures
- method
- mood
- names
- paragraphs
- phrase
- polarity
- precision
- prepositional phrase
- probabilities
- procedure
- process
- queries
- query
- retrieval component
- retrieval precision
- retrieval score
- sentence
- sentence level
- sentences
- similarity metrics
- standard deviation
- support vector
- svms
- syntactic feature
- technical assistance
- technique
- term
- terms
- text
- unigram
- user
- verb
- word
- word features
- word-by-word basis
- words
