ACL RD-TEC 1.0 Summarization of N06-4011
Paper Title:
AUTOMATED QUALITY MONITORING FOR CALL CENTERS USING SPEECH AND NLP TECHNOLOGIES
AUTOMATED QUALITY MONITORING FOR CALL CENTERS USING SPEECH AND NLP TECHNOLOGIES
Authors: G. Zweig and O. Siohan and G. Saon and B. Ramabhadran and D. Povey and L. Mangu and B. Kingsbury
Primarily assigned technology terms:
- classifier
- computing
- decisiontree
- decoding
- entropy classifier
- iterative scaling
- k-means
- length normalization
- matching
- maximum entropy
- maximum entropy classifier
- maximum entropy model
- monitoring
- normalization
- pattern matching
- patternmatching
- quality monitoring
- questionanswering
- random sampling
- random selection
- ranking
- recognition
- recognition systems
- sampling
- scoring
- scoring system
- search
- segmentationand recognition
- speaker adaptation
- speaker-adaptive training
- speech recognition
- speech recognition systems
- user interface
Other assigned terms:
- acoustic models
- call center
- call quality
- duration
- entropy
- fact
- index
- key words
- knowledge
- measure
- method
- oracle
- pitch
- precision
- process
- quality-monitoringproblem
- random sample
- silence
- technologies
- test set
- training
- transcriptions
- user
- vocal tract
- word
- words
