ACL RD-TEC 1.0 Summarization of A00-2028
Paper Title:
LEARNING TO PREDICT PROBLEMATIC SITUATIONS IN A SPOKEN DIALOGUE SYSTEM: EXPERIMENTS WITH HOW MAY I HELP YOU.?
LEARNING TO PREDICT PROBLEMATIC SITUATIONS IN A SPOKEN DIALOGUE SYSTEM: EXPERIMENTS WITH HOW MAY I HELP YOU.?
Authors: Marilyn Walker and Irene Langkilde and Jerry Wright and Allen Gorin and Diane Litman
Primarily assigned technology terms:
- call routing
- categorization
- classification
- classifier
- classifiers
- cross-validation
- crossvalidation
- dialogue manager
- dialogue system
- dialogue systems
- greedy search
- identification
- language understanding
- learning
- learning program
- machine learning
- natural language understanding
- nlu
- partial understanding
- predictor
- processing
- recognition
- recognizer
- repair
- resampling
- search
- speech recognizer
- spoken dialogue
- spoken dialogue system
- spoken dialogue systems
- transcription
Other assigned terms:
- acoustic signal
- ambiguity
- approach
- classification model
- confidence score
- confidence scores
- conversation
- customer care
- dialogue history
- dialogues
- discourse
- discourse context
- duration
- error rate
- estimation
- fact
- feature
- feature set
- feature sets
- grammar
- human operator
- hypotheses
- hypothesis
- identification accuracy
- information gain
- labeling
- likelihood
- measure
- method
- names
- natural language
- noisy input
- precision
- prediction accuracy
- rule set
- runtime
- semantic
- semantic category
- signal
- silence
- speech recognizer performance
- subdialogue
- terms
- test data
- test set
- training
- training data
- training set
- transcript
- understanding
- user
- user utterance
- utterance
- words
