ACL RD-TEC 1.0 Summarization of A00-1022
Paper Title:
MESSAGE CLASSIFICATION IN THE CALL CENTER
MESSAGE CLASSIFICATION IN THE CALL CENTER
Authors: Stephan Busemann and Sven Schmeier and Roman G. Arens
Primarily assigned technology terms:
- agent processing
- algorithm
- assistance system
- bayes algorithm
- boosting
- categorization
- chunk parser
- chunk parsing
- classification
- classification process
- classifier
- classifiers
- computing
- cross-validation
- database
- decision trees
- document classification
- eager learning
- german text processing
- graphical user interface
- icc-mail
- identification
- information extraction
- k-nearest neighbor
- knowledge engineering
- language technology
- language understanding
- lazy learning
- learner
- learning
- learning algorithm
- learning algorithms
- learning techniques
- learning vector quantization
- machine learning
- machine learning techniques
- message classification
- modeling
- morphological analysis
- naive bayes
- naive bayes inducer
- neural network
- neural networks
- normalization
- parser
- parsing
- preprocessing
- processing
- processor
- pruning
- search
- searching
- semantic analysis
- shallow parsing
- shallow text processing
- spell checker
- subcategorization
- support vector machines
- text processing
- tf\/idf
- tokenizer
- top-down approach
- user interface
- vector quantization
- vector representation
Other assigned terms:
- 10-fold cross-validation
- approach
- benchmark
- call center
- case
- checker
- chunk
- classification tasks
- codebook
- conditional probabilities
- content words
- customer care
- data set
- distance measure
- document
- document structure
- document vector
- document vectors
- domain-independence
- duration
- euclidean distance
- fact
- feature
- german text
- germanet
- grammatical functions
- heuristics
- human intervention
- implementation
- intelligence
- key words
- knowledge
- knowledge engineer
- knowledge engineering task
- large training
- lexicon
- linguistic
- linguistic knowledge
- measure
- message
- method
- negation
- nonterminal
- nouns
- part of speech
- particles
- positive and negative examples
- preprocessor
- probabilities
- probability
- process
- queries
- reuters corpus
- semantic
- sentence
- sentences
- server
- stems
- support vector
- svms
- system architecture
- technologies
- technology
- terms
- text
- text documents
- tokens
- topics
- training
- training set
- tree
- tree structure
- trees
- understanding
- user
- verb
- verb groups
- word
- word order
- wordnet
- words
