ACL RD-TEC 1.0 Summarization of P98-1040
Paper Title:
DIALOGUE MANAGEMENT IN VECTOR-BASED CALL ROUTING
DIALOGUE MANAGEMENT IN VECTOR-BASED CALL ROUTING
Authors: Jennifer Chu-Carroll and Bob Carpenter
Primarily assigned technology terms:
- algorithm
- call routing
- classification
- classifier
- computing
- corpus analysis
- decision making
- decomposition
- dialogue management
- disambiguation
- disambiguation process
- document construction
- document routing
- document\/document comparison
- identification
- information retrieval
- information retrieval system
- interactive dialogue
- matching
- morphological processor
- n-gram extraction
- neural network
- processor
- query generation
- querying
- recognizer
- response generation
- retrieval system
- scoring
- scoring method
- singular value decomposition
- speech recognizer
- statistical training
- synthesizer
- term extraction
- text-to-speech
- text-to-speech synthesizer
- topic identification
- training process
- transcription
- vector representation
- vector-based information retrieval
- verb phrases
- weighting
- word filtering
Other assigned terms:
- ambiguity
- approach
- bigram
- call center
- case
- confidence score
- confidence scores
- conversational language
- cosine measure
- data sets
- dialogue behavior
- dialogue strategies
- dialogues
- dimensionality
- distribution
- document
- document frequency
- document vector
- document vectors
- error rate
- evaluations
- finite set
- generation
- head noun
- head word
- heuristic
- human operator
- human-human dialogue
- intention
- inverse document frequency
- likelihood
- mapping
- measure
- measures
- method
- methodology
- n-gram
- n-gram model
- n-grams
- names
- noise
- noun phrases
- phrase
- posteriori probability
- pre-determined threshold
- probability
- process
- proper names
- queries
- query
- query vector
- r-dimensional space
- representations
- semantic
- semantic types
- sentence
- sigmoid function
- system performance
- technique
- term
- term-document matrix
- terms
- test data
- test set
- text
- topics
- training
- training corpus
- training data
- transcriptions
- trigram
- understanding
- unigram
- user
- user utterance
- utterance
- verb
- weighting scheme
- wh-question
- word
- words
